DHC Direct Management Store Ueno Marui

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Where we are

Ueno Marui 1F
6-15-1, Ueno, Taitou-ku,
Tokyo 110-8502
1-minute walk from Metro Ginza Line Ueno Station
2-minute walk from JR Ueno Station
4-minute walk from Keisei Line Keisei Ueno Station
Open every day except when Ueno Marui is closed.


We speak
*English and Chinese can be interpreted at the reception of Ueno Marui.
We accept
Visa, Mastercard, JCB, AMEX, Diners, Discover, UnionPay, Alipay, WeChatPay, EasyCard,
CTBC Bank Card, LOTTE Card, Central The1 Card, UOB (Vietnam, Bangkok)

Ueno Marui 1F map

Getting to the Tax Refund Counter

Make a right turn out of the DHC store and take the escalator to the 2nd floor. Find the tax refund counter at the far end.

Tax guidelines

After paying for your purchase at the DHC cash register, we will wrap the products in a sealed bag. Please come to the 2F Tax Refund Counter and get your tax refunded. (Attach the purchase record to your passport.)
Bring your passport and credit card (name on card must be the same as name on passport), purchased products in a sealed bag, receipt and tax-free guidance document.
*When discount is applied by using international credit cards, tax refund is calculated on the final amount after discount.

Tax exemption rules
  • Spend more than 5,000 JPY up to 500,000 JPY (excluding the VAT) for consumables (cosmetics, food, beverages, liquor, medicines and tobacco) on the same day in Ueno Marui. ("General goods" such as electronic products, leather products, jewelry, clothes and art can be added. *Must be wrapped in special sealed bag and follow the same conditions as "consumables".)
  • Only temporary visitors who do not reside in Japan and have been staying in Japan no more than 6 months can receive the refund.
  • Please do not remove or lose the exemption seal attached to your passport until you go through Japanese customs at the airport. Products for which you get a tax refund cannot be used in Japan and must be taken out of Japan within 30 days of purchase. If the product package is opened, you may be required to pay tax at the airport.

About the store

  • 5-minute walk from Keisei Ueno Station, 3-minute walk from JR Ueno Station. Easily accessible by Metro Hibiya Line, Ginza Line and other public transportation.
  • By using UnionPay card and CTBC (Chinatrust Commercial Bank) card, International JCB card, discount is applicable up to 10% off, immediately at DHC cash register. (*Tax refund is calculated on the amount paid in DHC store).

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