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Tax guidelines

After paying for your purchase at the DHC cash register, we will wrap the product in a sealed bag. Please come to the 4F Tax Refund Counter at the EPOS Card Center and get your tax refunded. (Attach the purchase record to your passport.)
Bring your passport and credit card (name on card must be the same as name on passport), purchased products in a sealed bag, receipt and tax-free guidance document.

Tax exemption rules

• Spend more than 5,000 JPY up to 500,000 JPY (excluding the VAT) for consumables (cosmetics, food, beverages, liquor, medicines and tobacco) on the same day in Shizuoka Marui. ("General goods" such as electronic products, leather products, jewelry, clothes and art can be added. *Must be wrapped in special sealed bag and follow the same conditions as "consumables".)
  *A tax-free handling charge equivalent to 1.1% of the price of the products eligible for tax-free shopping shall apply. Your refund will be 6.9% of the tax.
• Only temporary visitors who do not reside in Japan and have been staying in Japan no more than 6 months can receive the refund.
• Please do not remove or lose the exemption seal attached to your passport until you go through Japanese customs at the airport. Products for which you get a tax refund cannot be used in Japan and must be taken out of Japan within 30 days of purchase. If the product package is opened, you may be required to pay tax at the airport.

About the store

• Shizuoka Marui is located at the center of the city and is convenient for shopping. Only a 5-minute walk from JR Shizuoka Station and Shizuoka Railway Shin Shizuoka Station.
• Our staff only speaks Japanese, but we can connect you to an English and Chinese interpreter by telephone.