DHC Direct Management Store Marui Family Shiki

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Where we are

Marui Family Shiki 2F
5-26-1, Honcho, Shiki-shi,
Saitama 353-0004
2-minute walk from Tobu Tojo Line Shiki Station
Open every day except when Marui Family Shiki is closed.


We speak
We accept
Visa, Mastercard, JCB, AMEX, Diners, UnionPay, EasyCard, CTBC Bank Card, LOTTE Card, The1 Card, Central Card

Marui Family Shiki 2F map

Tax guidelines

After paying for your purchase at the DHC cash register, we will wrap the products in a sealed bag. Please come to the 2F Tax Refund Counter at the EPOS Card Center and get your tax refunded. (Attach the purchase record to your passport).
Bring your passport and credit card (name on card must be the same as name on passport), purchased products in a sealed bag, receipt and tax-free guidance document.
*When discount is applied by using international credit cards, tax refund is calculated on the final amount after discount.

Tax exemption rules
  • Spend more than 5,000 JPY up to 500,000 JPY (excluding the VAT) for consumables (cosmetics, food, beverages, liquor, medicines and tobacco) on the same day in Marui Family Shiki. ("General goods" such as electronic products, leather products, jewelry, clothes and art can be added. *Must be wrapped in special sealed bag and follow the same conditions as "consumables".)
  • Only temporary visitors who do not reside in Japan and have been staying in Japan no more than 6 months can receive the refund.
  • Please do not remove or lose the exemption seal attached to your passport until you go through Japanese customs at the airport. Products for which you get a tax refund cannot be used in Japan and must be taken out of Japan within 30 days of purchase. If the product package is opened, you may be required to pay tax at the airport.

About the store

  • 2-minute walk from Tobu Tojo Line Shiki Station, a perfect location for bulk purchases. The city has many business hotels and restaurants and has good access to metropolitan areas in Tokyo. Just a 20-minute ride on an express train takes you to Ikebukuro Station.

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