DHC Direct Management Store LUMINE Shinjuku LUMINE 2

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Where we are

3-38-2, Shinjuku,
Shinjuku-ku, Tokyo 160-0022
1-minute walk from JR, Odakyu Line, Keio Line Shinjuku Station (South Exit)
1-minute walk from Keio New Line, Metro Shinjuku/Oedo Line Shinjuku Station (Keio New Line Exit)
Mon.–Fri. 11:00-21:30
Sat., Sun. & Holidays 10:30-21:30

Open every day except when LUMINE Shinjuku is closed.


We speak
*English, Chinese and Korean can be interpreted at the tax refund counter.
We accept
Visa, Mastercard, JCB, UnionPay

6F map

Getting to the Tax Refund Counter

Make a right turn out of the DHC store and take the escalator to the 2nd floor. The Tax Refund Counter is next to the LUMINE Card counter, which is next to CAFE AMATI.

Tax guidelines

After paying for your purchase at the DHC cash register, we will wrap the product in a sealed bag. Please come to the 2F Tax Refund Counter and get your tax refunded. (Attach the purchase record to your passport.)
Bring your passport and credit card (name on card must be the same as name on passport), purchased products in a sealed bag, receipt and tax-free guidance document.

Tax exemption rules
  • Spend more than 5,000 JPY up to 500,000 JPY (excluding the VAT) for consumables (cosmetics, food, beverages, liquor, medicines and tobacco) on the same day in LUMINE Shinjuku LUMINE 2. ("General goods" such as electronic products, leather products, jewelry, clothes and art can be added. *Must be wrapped in special sealed bag and follow the same conditions as "consumables".)
    *Products purchased at LUMINE Shinjuku LUMINE 1 may not be added together.
  • Only temporary visitors who do not reside in Japan and have been staying in Japan no more than 6 months can receive the refund.
  • Please do not remove or lose the exemption seal attached to your passport until you go through Japanese customs at the airport. Products for which you get a tax refund cannot be used in Japan and must be taken out of Japan within 30 days of purchase. If the product package is opened, you may be required to pay tax at the airport.

About the store

  • LUMINE 2 is directly connected from the south gate of Shinjuku Station. Very easy to access.

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