Direct Management Store

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Where we are

3-38-2, Shinjuku,
Shinjuku-ku, Tokyo 160-0022
1-minute walk from JR, Odakyu Line, Keio Line "Shinjuku" Station (South Exit)
1-minute walk from Keio New Line, Metro Shinjuku/Oedo Line "Shinjuku" Station (Keio New Line Exit)
Mon. - Fri. 11:00 - 21:30
Sat. & Sun. & Holiday 10:30 - 21:30

Open every day except when LUMINE Shinjuku is closed.


We speak:
*English, Chinese and Korean can be interpreted at the tax refund counter.
We accept:
Visa, Mastercard, JCB, UnionPay

6F map

Getting to the Tax
refund counter

Go to the right from DHC store and take the escalator down to the 2nd floor. The Tax Refund Counter is next to the LUMINE Card counter which is next to CAFE AMATI.

tax guidelines

After paying for your purchase at the DHC cash register, we will wrap the product in a sealed bag. Please come to the 2F Tax Refund Counter and get your tax refund. (Attach the purchase record to your passport).
Bring your passport and credit card (name on card must be the same as name on passport), purchased products in a sealed bag, receipt and tax-free guidance document.

Tax exemption rules:
  • Spend more than 5,000 JPY up to 500,000 JPY (excluding the VAT8%) on the same day at any stores accepting tax refund in LUMINE Shinjuku LUMINE 2. ("General goods" such as electronic products, leather products, jewelry, clothes and art can be added. *Must be wrapped in special sealed bag and follow the same conditions as "consumables", such as cosmetics, food, beverages, liquor, medicines and tobacco.)

    Products purchased at LUMINE Shinjuku LUMINE 1 may not be added together.
  • Only temporary visitors who do not reside in Japan and have been staying in Japan no more than 6 months can receive the refund.
  • Please do not remove or lose the exemption seal attached to your passport until you go through Japanese customs at the airport. Products for which you get a tax refund cannot be used in Japan and must be taken out of Japan within 30 days of purchase. If the product package is opened, you may be required to pay tax at the airport.

about the store

  • LUMINE 2 is directly connected from the south gate of Shinjuku station. Very easy to access.

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